Updated 8 October 2026
Contact and appointment information
When you contact the clinic, it receives the information you provide, such as your name, contact details, appointment preferences and the content of your message. The website’s booking buttons open WhatsApp. The dental-tourism planner prepares a message from the options you select; it does not create an appointment or submit a booking to the clinic on this website. You choose whether to send the message in WhatsApp.
Purposes and legal bases
Contact and appointment information is used to answer your request and take steps towards providing the service you request. Payment and billing information is used to administer the service and meet accounting and tax obligations. Optional website analytics and marketing tools are enabled through your cookie choices. If you provide health information for care, it is handled for healthcare purposes under the applicable data-protection rules and professional confidentiality obligations.
Payments and recipients
Payments take place on the bank’s payment page. The bank or payment provider processes card and transaction information under its own privacy information. The clinic uses the information needed to identify your payment, manage the appointment and issue an invoice. Website hosting and technical providers may process website traffic data. WhatsApp/Meta processes messages sent through its service; where the clinic uses its messaging automation, Twilio and Google Sheets support delivery and administration. Authorities may receive information where legally required.
External services and international processing
WhatsApp, messaging providers, payment providers and optional analytics services have their own privacy information. Their infrastructure may involve processing outside the European Economic Area. Consult the relevant provider’s information about processing locations and transfer safeguards before using its service, or contact the clinic to discuss another way to communicate.
Retention
Contact information is kept for the time needed to handle the request and any resulting service. Billing and clinical records are retained for the periods required by the applicable tax, accounting and healthcare rules, and where necessary to address legal claims. Optional browser storage can be managed through cookie settings or your browser.
Your choices and rights
You can request access, correction, erasure, restriction or portability of your data, and object to processing where applicable, by contacting the clinic. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing. You may also complain to the Spanish Data Protection Agency (AEPD). Information needed to arrange care or billing is necessary to provide those services; optional analytics and marketing consent is not required to browse the website.
Agencia Española de Protección de Datos (AEPD)
Company operating the clinic and receiving payments
- Company operating the clinic and receiving payments
- Serenity clinica SL
- CIF / NIF
- B19941236
- Company address
- Avenida Nabeul 14, Oficina 14/15, 29601 Marbella, Málaga, España
- Telephone
- +34 673 290 786
For appointments, payment questions, invoices or refund requests, contact the clinic using the details above.