Updated 8 October 2026
Appointments and treatment quotations
Contact the clinic by WhatsApp, telephone or email to agree the service and appointment. Dental treatments that require an individual assessment are priced through a personalised quotation after assessment. Review the proposed treatment, price and payment schedule before agreeing to proceed.
Secure payment links
The clinic sends a bank-hosted payment link for the agreed service. Check the service description, amount and payment recipient before paying by card on the bank’s payment page. The website itself does not collect card details. Read these terms before using a payment link; contact the clinic if anything is unclear.
What your payment covers
The €50 online consultation fee is the final price, including any applicable taxes, and pays for one video consultation in full. For in-clinic treatment, the individual quotation or payment request must identify whether the amount is a deposit, a partial payment or full payment, and any remaining balance. The total payable and any applicable tax breakdown are confirmed before payment.
Appointment confirmation
Appointments are arranged personally with the clinic. After paying, keep the bank’s payment result and contact the clinic to confirm receipt and the agreed appointment. For an online consultation, confirm the time and video connection details with the team. A payment alone does not select an appointment time.
Online consultation: patient cancellation
The €50 consultation payment is non-refundable if the patient cancels, subject to any mandatory rights under applicable law. To retain the payment for another appointment, use the rescheduling option below.
Online consultation: rescheduling
You may move your consultation and keep the payment by notifying the clinic at least 24 hours before the agreed appointment. Contact the clinic by WhatsApp, telephone or email to arrange the new time. For requests with less than 24 hours’ notice, contact the clinic; the payment-transfer option described here requires at least 24 hours’ notice.
Online consultation: missed appointments
If you do not attend the agreed consultation, the €50 payment is forfeited and is not refunded, subject to any mandatory rights under applicable law.
Clinic cancellation or a technical problem
If the clinic cancels the video consultation, or a technical problem means it cannot take place, you may choose another appointment with your payment retained or a refund. Contact the clinic to communicate your choice and arrange it.
In-clinic treatment payments
The €50 online consultation cancellation and missed-appointment rules apply to that consultation. For in-clinic treatment, ask the clinic to set out the cancellation, rescheduling and refund conditions with your individual quotation before making a payment.
Payment confirmation, invoices and questions
Keep the payment confirmation displayed by the bank after the transaction. Contact the clinic with the payment date, amount and appointment reference to confirm receipt, obtain your invoice or raise a payment question. Do not send full card numbers or card security codes by email or WhatsApp.
Your rights
These terms do not limit any rights that cannot be excluded under applicable law. Contact the clinic using the details below to discuss a payment issue or make a complaint.
Company operating the clinic and receiving payments
- Company operating the clinic and receiving payments
- Serenity clinica SL
- CIF / NIF
- B19941236
- Company address
- Avenida Nabeul 14, Oficina 14/15, 29601 Marbella, Málaga, España
- Telephone
- +34 673 290 786
For appointments, payment questions, invoices or refund requests, contact the clinic using the details above.